Terms and Conditions
Introduction
These Terms and Conditions govern your use of the services provided by Integro Medical Clinics through our website, clinical services, and related platforms.
By using our services, you agree to comply with and be bound by these terms. If you do not agree to these terms, you must cease using our services.
Disputes and Complaints
Any disputes or complaints regarding the services must be submitted to Integro in writing within 7 days of the consultation date.
Integro will investigate all disputes and complaints within a reasonable time, in accordance with our complaints procedure.
Confidentiality and Data Protection
Integro will take all reasonable steps to protect the confidentiality and privacy of your information.
Integro will comply with all applicable data protection laws and regulations, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.
​Termination
Either party may terminate this agreement by giving written notice to the other party.
Termination will not affect any rights or obligations that have accrued prior to the date of termination.
Governing Law and Jurisdiction
This agreement will be governed by and construed in accordance with the laws of the United Kingdom.
Any disputes arising from or in connection with this agreement will be subject to the non-exclusive jurisdiction of the courts of the United Kingdom.
​Prescription Policy
Integro Medical Clinics does not endorse any specific medication or pharmacy but works with licensed practitioners to provide clinical services.
Prescription issuance for medical cannabis is at the sole discretion of our consultants.
The medical cannabis prescribed by our consultants is imported from licensed producers and dispensed via a selected pharmacy.
You will receive your medication through the selected pharmacy following the issuance of a valid prescription. Please note, the time taken for prescriptions to be dispensed can vary.
Prescriptions - Refunds, Returns, and Cancellations
You understand that private prescriptions are charged by the pharmacy.
All prescription charges and any related refunds, returns, or cancellations must be handled directly with the pharmacy. Integro is not responsible for any such charges or transactions.
It is your decision whether to fulfil the prescription and at what cost.
Changes to the Service
Integro reserves the right to review, update, and modify the services provided through our website and/or these terms from time to time.
You will be notified of any significant changes to these terms.
Service Suspension & Termination
Integro may suspend or terminate any service with or without notice, for repair, maintenance, or to update or upgrade features, content, or functionality.
We may suspend or terminate your access to the service if you breach these terms.
Upon termination of any contract or service, you must cease using the service and contact your healthcare provider.
Access to the Website and Application
Access to our website and mobile application requires a stable internet connection. We are not responsible for any interruptions, errors, or failures resulting from your internet connection.
We do not guarantee continuous, uninterrupted, or error-free access to the website or application or services.
Acceptable Use
You may only use the website and application and services for non-commercial purposes and in compliance with applicable laws.
Prohibited activities include but are not limited to:
- Scraping or storing content from the website and application
- Submitting misleading or harmful content
- Interfering with website and application functionality or security
Intellectual Property Rights
All content on the website and application, including text, graphics, software, and trademarks, is owned by Integro or our licensors.
You may not use, copy, or distribute our content without our permission, except as expressly permitted.
Liability
Integro’s liability to you is limited to the amount you have paid for our services within the preceding twelve months.
We are not liable for any loss of business, profits, or other indirect damages arising from the use of our services.
We are not responsible for medical advice you receive from your healthcare provider through the website or application
We are not responsible for any loss or damage caused by events outside our control, including internet or service disruptions.
General
Notices should be sent to the email addresses specified on our website. We may contact you by email regarding important matters.
If any part of these terms is deemed unenforceable, the rest of the agreement will remain valid.
Integro may transfer its rights and obligations to another entity, but you may not transfer your rights under this agreement without written consent.
These terms constitute the entire agreement between you and Integro and can only be amended by written consent.
Contacting Us
If you have any questions or concerns regarding these terms or our services, please contact us at:
Email: office@integroclinics.com
Complaints: office@integroclinics.com
Reviewed: April 2025